Shipping & Returns

Secure. Discreet. Reliable.

We ship your order fully insured and in discreet packaging — so your jewellery arrives safely and confidentially.

Insured Shipping

Every shipment is insured for its full value.

Discreet Packaging

Neutral parcel — no indication of contents from the outside.

Package Tracking

Tracking number by email after shipping.

Delivery Times & Shipping Costs

Region	Delivery Time	Shipping Cost
Austria	1–3 business days	free from €150
Germany & Switzerland	2–4 business days	free from €200
Europe (EU)	3–5 business days	free from €250
International	5–10 business days	on request

All figures in business days. Orders placed by 12:00 noon are processed the same day.

Customs & import taxes: For deliveries outside the European Union, additional taxes, customs duties and import fees may apply in the destination country. These are not included in our prices and are paid by the recipient upon delivery.

Returns & Right of Withdrawal

As a consumer, you have the statutory right to withdraw from your order within 14 days of receiving the goods, without giving any reason.

How Returns Work

Contact us by email or WhatsApp
We'll send you a prepaid return label
Pack the piece in its original condition
Refund within 5–7 business days of receipt

Conditions

Jewellery unused, unworn and undamaged
Tags fully attached
Original packaging fully intact
Included documentation fully enclosed
Proof of purchase or order confirmation enclosed
Deadline: 14 days from receipt of goods

Important: Please contact us before returning anything — we cannot accept parcels that arrive without prior notice. Once we've received and inspected the return, we'll let you know it's been approved; the refund is issued to your original payment method.

Damaged or wrong item? Please check your order as soon as you receive it and contact us immediately by email or WhatsApp if an item is damaged or you received the wrong item — we'll resolve it right away.

Note: For custom-made or personalised pieces, the right of withdrawal is excluded under § 18 FAGG. Please contact us beforehand with any questions — we're happy to advise you.

Customers outside the EU: The statutory 14-day right of withdrawal applies to delivery addresses within the European Union. There is no statutory right of return for deliveries outside the EU. Should we nevertheless accept a return as a goodwill gesture, the customer bears the return shipping costs as well as any customs duties, import fees and other charges incurred.