Everything You Want to Know

Yes, without exception. Every piece in our collection is authentic and is inspected by our experts using professional gemological instruments before sale. We offer exclusively jewellery with verified materials — no gold-plated costume jewellery, no imitations.

Yes. Every piece of jewellery is inspected by our experts before shipping and delivered with a full description of the material composition, gemstone specifications and inspection result.

Of course. Contact us via WhatsApp or email with the piece you're interested in — on request, we'll provide detailed inspection reports, additional photos or videos, and answer all your questions personally.

We accept all common payment methods: credit card (Visa, Mastercard, American Express), PayPal, Klarna (instalments/invoice) and instant bank transfer. Payment is processed securely and SSL-encrypted through the Shopify platform.

Yes. Message us via WhatsApp and we'll hold a piece for you for a short time. As our collection is limited and many pieces are one-of-a-kind, we don't recommend long waiting periods.

Yes. All transactions are processed through Shopify Payments — one of the most secure e-commerce platforms in the world. Your payment details are never stored on our servers and are protected throughout by state-of-the-art SSL encryption.

Every shipment is fully insured, discreetly packaged and sent with tracking. The neutral outer packaging gives no indication of the contents. Within Austria we ship via post or courier; international orders are sent by insured express parcel.

Austria: 1–3 business days. Germany & Switzerland: 2–4 business days. Rest of Europe: 3–6 business days. International: 5–10 business days. Once shipped, you'll receive a confirmation email with your tracking number.

Yes, we ship worldwide. For special requests or very valuable pieces, we recommend contacting us in advance so we can jointly determine the optimal shipping method.

Yes. You have the statutory right of withdrawal of 14 days from receipt of the goods. The piece of jewellery must be in unused, original condition with complete documentation. Contact us for the return details — we'll personally guide you through the process.

We want you to be completely satisfied. If a piece doesn't meet your expectations, please contact us — together we'll find a solution, whether that's a return, exchange, or personal consultation before purchase.